At Port to Palm Escapes, we understand that guest satisfaction and owner profitability are intrinsically linked. We possess a deep understanding of the local tourism market, enabling us to effectively market properties to the right target audience, using professional photography and compelling property descriptions to showcase the unique features of each individual property we manage.
A strong online presence is crucial, with compelling listings on OTP platforms such as Airbnb, Booking.com & Stayz, as well as our own website and social media presence. We recognise that excellent customer service is paramount, with timely communication and a proactive approach to addressing guest inquiries and resolving any issues that may arise.
We recognise the importance of regular and preventive property maintenance and ensure the highest standards of cleanliness and comfort for guests. As a local family business, we live close by and are on hand to solve unforeseen issues should they arise.
As a licensed real estate agent and former chartered accountant, we fully understand the importance of regulatory and financial compliance for both our owners and guests. We use fully compliant trust accounting software and ensure all properties are compliant with Queensland safety standards.
Ian is a former chartered accountant and now a Queensland licensed real estate agent. He moved with his family to Port Douglas over 5 years ago and has in that time successfully managed several properties in the Port Douglas and Palm Cove areas – a quick look at the reviews of any of these properties show the attention to detail and top quality service that Ian provides with every stay and is further evidenced by multiple guests returning every year.
As a former chartered accountant Ian recognises that for many owners maximising their property returns is as important as enjoying the property themselves. With this in mind he started Port to Palm Escapes with the aim of offering a low cost yet high quality service to owners. With great service well below average commission rates, coupled with utilising third party cleaning and linen services at cost results in owners benefitting from materially higher returns.
Contact Ian today for a confidential discussion about your property.
Don’t just get there, get there in style.
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